Privacy Policy
Last Updated: November 17, 2024
At Dateability, we know how important privacy is in creating a safe and inclusive space for people with disabilities and chronic illnesses. We understand your need to know how your personal information is handled, given the sensitive nature of our platform. This Privacy Policy is designed to help you understand how Dateability (“we,” “us,” “our”) collects, uses, stores, and manages your personal information when you use our website at www.dateabilityapp.com (“Site”), our mobile application (“App”), and any related services, tools, or applications (collectively, the “Services”).
We encourage you to review this Privacy Policy regularly to stay informed about how your information is used. If we change our practices for collecting, using, or sharing personal information, we will notify you through email and/or by posting a notice of an updated Privacy Policy on our App and Site. By using the Services, you agree to the collection and use of your information as outlined in this Privacy Policy. Continued use of the Services following updates signifies acceptance of our revised practices.
Our Services are for individuals who are 18 years of age or older. By using the Services, you confirm that you are at least 18 years old. We do not knowingly collect or store personal information from individuals under the age of 18, and if you are under 18, please do not use or interact with the App, Site, or Services in any manner.
How We Collect Information
We collect information from you in several ways to help us provide and improve our Services:
- Personal Information: We collect information that you provide to us. For instance, when you register for an account on the Site or App, we collect information like your name, email address, phone number, age, and gender. You may also choose to share information about your disability, health conditions, and other personal details to create a meaningful and personalized experience.
- Login Data: In order to provide you with access to the App, we will collect your username and password. These are needed to authenticate you when you login.
- Profile Information: To complete your profile, you may add details such as photos, personal interests, and preferences. This information helps us facilitate matches and connect users with compatible individuals in a supportive environment.
- Location Data: With your permission, we collect your device’s location data to enable location-based features like showing nearby users. You can manage location permissions at any time in your device’s privacy settings.
- Device and Browser Information: When you use the App or Site, we may automatically collect information about your device, such as your IP address, device type, operating system, and browser type. This helps us maintain and enhance the Services’ functionality and security.
- Google Analytics: We use Google Analytics to collect anonymized data about your interactions with the App and Site. This data helps us understand how users engage with Dateability, allowing us to make improvements. For more information, see Google’s policy at www.google.com/policies/privacy/partners/.
- Social Media IDs: We provide you with the option to register with us using your existing social media account details such as Facebook, X (Twitter), What’s App, or other social media account(s). If you choose to connect to the App this way, we will collect your social media account IDs when you provide these to us. We do this so that we can better provide you with the Services in the App.
- Sensitive Information: Dateability is committed to fostering a welcoming community. You may choose to provide sensitive information, such as your health and wellness information, sexual orientation, race, ethnic origin, religious beliefs, or other identifiers that you choose to provide and to help you connect with others in our community in the App. We use this information solely to provide our Services, and by sharing it, you agree to our handling of this sensitive data.
We may collect personal information about you from third-party sources such as your social media accounts, if you give us access to do so.
How We Use the Information We Collect
Your information is used to create a safe and engaging experience on Dateability. Specifically, we use your information to:
- Provide Core Services: Your personal information allows us to manage your profile, match you with other users, and facilitate in-app messaging, creating a space for meaningful connections.
- Personalization: We use your preferences and interests to tailor match suggestions and personalize the App experience, ensuring it aligns with your values and needs.
- Communication: We may use your contact information to communicate with you about updates, security alerts, and other service-related notifications. You can adjust your communication preferences in your account settings.
- Analytics and Improvement: Data from Google Analytics and other tools help us analyze app performance and refine the Dateability experience, making it more accessible and supportive.
- Marketing: We use some of the information we collect to conduct marketing activities and to deliver advertisements that may be of interest to you.
- Safety and Security: Your information allows us to monitor for suspicious activity, maintain safety on the platform, and protect users from fraud and harmful behavior.
How We Share Your Information
We respect your privacy and do not sell or rent your information. However, we may share information in the following situations subject to contractual obligations of such third parties to protect your personal information:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
| Personal Identifiers | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Identity Verification Tool, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, and Security Contractors | Ad Networks, App Developer, Business Operations Tool, Co-Marketing Partner, Collaboration & Productivity Tools, Communications Tools, Customer Support Tools, Investors, Payment Processors, and Web Hosting Services |
| Internet Activity | Business Operations Tool, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, Sales & Marketing Tools, and Security Contractors | Ad Networks, Co-Marketing Partners, Communications Tools, and Payment Processors |
| Financial Information | Business Operations Tool, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Business Operations Tool, Co-Marketing Partner, Communications Tools, and Payment Processors |
| Location Information | Business Operations Tool, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, Identity Verification Tool, Sales & Marketing Tools, and Security Contractors | Ad Networks, Co-Marketing Partners, Communications Tools, Customer Support Tools, and Payment Processors |
| Physical and Audio Data | IT Infrastructure Services | Ad Networks and Communications Tools |
| Health Data | App Developer | Communications Tools |
| Consumer Communications | Business Operations Tool, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | Ad Networks, App Developer, Co-Marketing Partner, Communications Tools, and Customer Support Tools |
| Dateability Details and activities | App Developer | Communications Tools |
We may also share your information in the event of a transfer of our business to another party, such as in the event of a merger, sale, financing, or acquisition, any of our affiliates, business partners to offer you other products, services, or promotions we think may be of value to you, or other users if you interact within the App, these interactions are viewable by others users of the App. Keep in mind too that if you interact with other users of the App through other social networks, those individuals will be able to see the information you share on that social network and your activity, just as they will be able to do so for your profile and activity within our App. If you connect with another third party website through our App, we are not responsible for, and have no control over that third party website or app. This Privacy Policy does not apply to any third-party website, service, or application.
Lawful Bases and Legitimate Interests
We process your personal information on the following lawful bases:
- Complying with legal obligations
- Fulfilling contracts
- Consent
- Legitimate interests
Where we process personal information on the basis of legitimate interests, we pursue the following interests: Analyzing Data, Conducting Surveys, Delivering Targeted Ads, Providing you with the Services and the App, Improving Our App and Services, Marketing Our App and Services, Meeting Legal and Compliance Requirements, Preventing Fraud, Processing Payments, Providing Customer Support, Providing Cybersecurity, Sending Promotional Communications, Tracking User Data, Internal Business Operations, Operating the Site and our App, and Storing and Managing Data.
Cookies and Tracking Technologies
Our Site uses first-party and third-party cookies, along with similar technologies, to process personal information as described in this Privacy Policy. Cookies are small text files placed on your device that store data and can be accessed by the web server that placed them. Typically, cookies contain a string of numbers and letters to uniquely identify your device, although they may store additional information as needed.
Some browsers have incorporated “Do Not Track” (DNT) features that send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals, however, you may still exercise your privacy rights as described elsewhere in this Privacy Policy.
For more details about cookies, you should refer to our Cookie Policy.
Third Party Analytics Tools
We use Google technologies such as Admob and Adsense to show ads in the App. These technologies collect data and use a unique identifier on your device to show relevant ads for you. As a user, you can disable these personalized ads on your device. Taking this action will not impact your experience in using the App in any way, but it will mean that may be shown advertisements that are not relevant to you. If you want to opt-out of receiving personalized ads, you can find out more at: https://support.google.com/ads/answer/2662922?hl=en-GB
How We Protect Your Information
We use a combination of industry-standard security measures to protect your personal information. These include:
- Encryption: Sensitive data is encrypted to prevent unauthorized access.
- Access Controls: Only authorized personnel have access to personal information, and they are trained in data protection practices.
- Continuous Monitoring: Our systems are regularly tested and monitored for vulnerabilities to ensure they remain secure and up-to-date.
While we strive to protect your information, no method of electronic storage is completely secure. In the unlikely event of a data breach, we will notify affected users in line with applicable legal requirements.
How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our Services or as required by law. When determining retention periods, we consider the nature of the information, its sensitivity, the purpose of retention, and our legal obligations. Specifically:
- Service Provision: Data is kept as long as needed to provide and support our Services.
- Legal and Compliance Requirements: Certain data may be retained to comply with legal obligations and regulations.
| Type of Data | Retention Period |
| Contact and profile information | As long as required to provide any services to you and as required by applicable law or 24 months. |
| Subscription information | For seven (7) years after you cease to be a user, or as required by applicable law or 24 months. |
When no longer needed, we securely delete or anonymize your information. Anonymized data may be retained indefinitely for analytical or research purposes.
Your Privacy Rights
EA/UK/CH Privacy Rights
Individuals in the EEA, UK, and Switzerland have specific rights regarding their personal data. To make a Privacy Request, please contact [email protected]. After submitting a request, we will verify your identity and process your request, typically within 30 days.
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Data Portability: You have the right to request that we transfer your data to another organization.
- Right to Rectification: You may ask us to correct any inaccurate or incomplete information we hold about you.
- Right to Erasure: You can request that we delete any personal information we hold about you.
- Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time.
- Right to Object: You may object to how we use your data in certain circumstances.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority. For more information, you may visit the Information Commissioner’s Office (ICO), the Federal Data Protection and Information Commissioner (FDPIC), or view a full list of EU Data Protection Authorities here.
To exercise your rights, contact us at [email protected]
International Data Transfers
Dateability operates in the United States, and your data may be transferred internationally. When we transfer personal data internationally, we rely on the following safeguards:
- Adequacy Decisions: We rely on adequacy decisions by regulatory bodies such as the European Commission (EC) and the UK Information Commissioner’s Office (ICO), which ensure data protection standards in approved countries.
- Standard Contractual Clauses (SCCs): For transfers to third countries, we use SCCs issued by the EC or Swiss FDPIC to safeguard data in compliance with GDPR and other laws.
- International Data Transfer Agreements (IDTAs): For transfers to the U.S. and other countries, we use IDTAs approved by the ICO to ensure appropriate protection for personal data. If you have concerns about our data transfer practices, contact us for further details.
Children’s Privacy
Our Services are intended for users 18 and older. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us immediately, and we will take steps to delete the data.
Questions and Contact Information
If you have any questions or need to exercise your rights under this Privacy Policy, contact us at:
Email: [email protected]
Mail:
Dateability, Inc.
Data Protection Officer
1312 17th Street
Unit #2258
Denver, CO 80202
United States
California-Specific Disclosures
California residents may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We do not “sell” or “share” personal information for third-party marketing purposes.
California residents may request:
- Categories of data collected
- Purposes for data collection
- Details of third-party data sharing
- Access to or deletion of data collected
For these rights, contact us at [email protected] or you can also refer to our full California Privacy Rights Statement.
Dateability, Inc.
Data Protection Officer
1312 17th Street
Unit #2258
Denver, CO 80202
United States
Privacy Notice – California
This Privacy Notice for California Residents supplements the information contained in the Dateability Privacy Policy and provides information on additional rights that visitors, users, and others who reside in the State of California (“consumers” or “you”) are entitled to under California privacy laws. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
California Shine the Light Disclosure
If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to us at [email protected].
How We Obtain Information
We obtain the categories of personal information listed above from the following sources:
- Directly from you: For example, through information you provide when creating a profile, filling out forms, or interacting with our services.
- Directly and indirectly from you through your use of our Services: For example, usage details are collected automatically during interactions with our App or Site.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which you provided the information. For instance, to support profile creation or personalized matching.
- To provide support for our products, as requested by you.
- To send you notifications about updates, events, or services that may be of interest.
- To improve our services to better support users.
- To fulfill contractual obligations and enforce our rights arising from agreements between you and us.
- To understand how users interact with our Services.
- To evaluate the effectiveness of promotional campaigns.
- For testing, research, analysis, and product development.
- To protect the rights, property, or safety of us, our users, or others.
- To respond to law enforcement requests, as required by law, court orders, or governmental regulations.
- As described when collecting your personal information, or as otherwise provided in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets, in which personal information held by us may be among the transferred assets.
We will not collect additional categories of personal information or use your information for purposes materially different from those outlined without notice.
Sharing Personal Information
We may disclose your personal information to a third party for business purposes. When we do so, we enter into a contract with the recipient, requiring them to maintain the confidentiality of your information and use it only for the agreed-upon purpose.
In the past twelve (12) months, we have not sold or shared any personal information.
Your Rights and Choices
The CCPA provides California residents with specific rights regarding their personal information. This section outlines your rights and how to exercise them:
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information regarding our collection and use of your personal information over the past 12 months. Upon receiving and verifying your request, we will disclose:
- The categories of personal information collected.
- The purposes for collecting personal information.
- The categories of third parties with whom we share personal information.
- The specific pieces of personal information we collected (also known as a data portability request).
Deletion Request Rights
You have the right to request that we delete any personal information we collected from you, subject to certain exceptions. After verifying your request, we will delete (and direct our service providers to delete) your personal information, unless an exception applies. We may deny your request if retaining the information is necessary for us or our service providers to:
- Complete a transaction or service requested by you.
- Detect security incidents or protect against illegal activity.
- Debug and improve functionality.
- Exercise free speech or another right as provided by law.
- Comply with the California Electronic Communications Privacy Act.
- Conduct public interest research adhering to ethics and privacy laws.
- Enable internal uses aligned with consumer expectations.
- Comply with a legal obligation.
- Use the information for other lawful purposes.
Exercising Access, Data Portability, and Deletion Rights
To exercise these rights, submit a verifiable consumer request to us by emailing [insert email address]. Only you or someone legally authorized to act on your behalf may make such requests. You may make a request for access or data portability only twice within a 12-month period.
Your request must:
- Provide sufficient information for us to verify your identity.
- Describe your request in enough detail to allow us to respond accurately.
We cannot respond if we cannot verify your identity. Making a verifiable request does not require an account.
Response Timing and Format
We aim to respond within 45 days of receiving your request. If we need more time (up to 90 days), we will notify you of the reason and extension period in writing. If you have an account, we will deliver our response to the registered email; otherwise, we will respond via your preferred method (mail or email). Responses cover the 12-month period preceding the request. For data portability, we will use a format that allows easy transfer of information.
We do not charge a fee for requests unless they are excessive, repetitive, or unfounded. If a fee is required, we will explain the decision and provide an estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any CCPA rights. Unless permitted by the CCPA, we will not:
- Deny access to our services.
- Provide a different level or quality of services.
Changes to This Privacy Notice
We reserve the right to amend this Privacy Notice at any time. The date of the last update is listed at the top of the Privacy Policy. Please periodically review this Privacy Notice to stay informed of any changes.
Contact Information
If you have any questions or comments about this Privacy Notice, our Privacy Policy, or your California privacy rights, you may contact us via email at [email protected].
Privacy Notice- Dateability Mobile Application
Last Updated: November 15, 2024
This Privacy Notice applies to your use of the Dateability mobile application (“App”) on a mobile device.
Changes to This Privacy Notice
This Privacy Notice may be updated periodically to reflect changes in our practices or relevant laws. We encourage you to check the App or our website regularly for updates. By continuing to use the App after a change, you acknowledge and accept the revised terms.
Information Collected by the App and How It’s Used
When you install and use the Dateability App, we may collect certain information to enhance functionality, ensure security, and improve the user experience. Specifically, we may collect:
Technical Information about Your Device and the App
- Device manufacturer and model
- Operating system version
- App version and unique application identifier
- IP address
Usage Information and Analytics
- App usage statistics, events, and session details
- Error logs to assist in troubleshooting
- General location data based on IP address (country and city)
This information is used for the following purposes:
- To license, provide, and support the App, and any related services
- To deliver software updates and user support
- To improve existing services and develop new features
- To communicate with you about the App
- To fulfill our legal and administrative obligations
If additional data collection or access to specific device features is required, we will inform you and, if necessary, request your consent.
Data Sharing
We may share the data we collect from the App in accordance with our main Privacy Policy.
Opt-Out by Uninstalling the App
To stop the collection and access of your information by the Dateability App, you may uninstall it using the standard uninstall options provided on your mobile device or through the app marketplace where the App was downloaded.
Managing Your Information
If you would like to manage or update your personal information, please contact us directly at [email protected].
Complaints
If you have any questions or complaints regarding the processing of your data, please contact us. You may also file a complaint with the appropriate data protection authority.
