FAQ

Dateability is a dating app designed for people with disabilities and chronic illness.  We believe in making love accessible for all people. Dateability is available on iOS, Android, and at dateabilityapp.com.

We value inclusion, respect, and the importance of creating meaningful and healthy connections.  We support each user and their individualized needs and preferences. Dateability was created so people with disabilities have a safe space to find love.

Yes, Dateability will always have a free version. We also have a premium version, called Dateability+, where users gain access to more benefits.

Yes! Dateability has tutorials on our YouTube that detail the primary functions and features. Check it out here! 

Dateability+ is a premium version of Dateability. For $4.99/month or $54.99/year, users gain access to many features, such as specific filtering, seeing all the people who sent a Like at once, and more!

Users must initially sign up for Dateability+ using an Android or Apple device (sign up for a subscription is not available on web app at this time).

Dateability+ can be used on Android, Apple, and web app if signed in under the same username. 

Dateability Deets is an extensive list of broad terms to describe one’s chronic illness or disability. Dateability Deets is always optional and this section acts as a great way to normalize and destigmatize disability. Dateability+ users can filter by Deets.

To filter beyond gender, age, and location, subscribe to Dateability+. Click the filtering icon in the upper right hand corner. Click on the Dateability+ filter icon and purchase through your phone’s store. Once the purchase is complete, you can choose your filters, which include basic profile information, verification status, interests, and Dateability Deets.

Dateability uses an algorithm to determine compatibility while keeping it user-generated. Users outside of your selected location radius may appear if the compatibility score is high enough.

The Likes tab consists of people who have sent you a Like. You can either X or Like back. If two people Like each other, they will appear under the Matches tab. Check out a Youtube tutorial here!

A locked Likes list is our format for our free users. Users must make a decision on the person at the top of their list before moving onto the next person (oldest to newest). We do not limit the number of Likes a person can respond to. To view all the Likes in a list at once and have your Likes sorted from newest to oldest, upgrade to Dateability+ for $4.99/month. Check out our Youtube tutorial!

No, we do not show users you have sent a Like to until that user decides to Match.

In order to message with someone, both users must Like each other. If two users Like each other, they will appear under the Matches tab. Click on their profile from the list to chat.

Send a Like to someone by clicking the Heart icon on their profile. If you’re not interested, you can hit X. If you’re unsure, you can hit Skip. The Skip button is only available on profiles that show up on the Search tab, not profiles who have Liked you. X’d profiles will be recycled after a certain period of time and Skipped profiles are recycled immediately.

Users that are X’d on will be recycled after 30 days. Users that are X’d on will be recycled after 30 days. Users who are Skipped will be recycled immediately. 

Dateability’s profile verification process references submitted photos and the photos uploaded to one’s profile. If they match, users receive a badge. To verify your profile, go to your profile, scroll down and click “Verify Profile.” Submit 3 photos modeling the example poses. Verification submissions will be responded to in a timely manner. Verification selfies are not visible to the public, but are stored on our database so long as the user has an active profile. Please note that verification selfies are used in reference to profile pictures; therefore, if profile pictures change, verification status is subject to change.

*Please be sure your profile contains clear facial photos to successfully verify.

Click the filtering icon in the upper right hand corner and type in your age range. Minimum age must be at least 18. 

All Dateability users (free AND paid) currently have the option to search for users within a 500 mile radius, or across the entire app. To view users in your area, click the filter icon on the upper right hand corner and move the slider or type in your desired radius. If location is a dealbreaker, simply turn on the Location Dealbreaker toggle and you’ll only see people within your area and you won’t be visible to users who are outside your selected radius. 

To see all Dateability users that fall within your preferences despite location, move the toggle all the way to the right until it reaches “All.”. ALL users have the ability to search via location regardless of subscription status. Please make sure your phone or browser settings allow tracking in order to search via distance. Check out our video here!

Click the filtering icon in the upper right hand corner and choose your selection(s) or go to your profile and click on the editing icon next to “Interested In” and make your selection. You can also go to your Profile and click the icon next to “Interested In.”

This can occur for two reasons:
1) The user removed the match themselves.
2) The user account was deactivated. 

To delete an image, go to your Profile > Manage Photos, then click on the photo you want to delete, and select Delete Photo. To add a photo, click the “Add Photo” button and select a picture from your camera roll or take a picture on your device. Users must add a minimum of 4 photos and a maximum of 6.

Image descriptions provide textual access to those who cannot visually access images or have a sensory processing disorder. To learn how to write image descriptions, check out our YouTube video.

For safe dating tips, view our Safety and Resources page and review our Safety Tutorial under Settings. 

If someone is using inappropriate language or pictures, please use the report/block buttons at the bottom of the profile. You must enter the reason for reporting a user.

To unmatch, click on their profile from the Matches list and hit the red X. Confirm you would like to unmatch. 

We don’t allow users to change their name on their own, but you can fill out the Contact Us form below and we will be happy to assist.

We don’t allow users to change their birthday on their own, but you can fill out the Contact Us form and we will be happy to assist.

To DEACTIVATE/PAUSE your account, go to the Settings page from the upper right hand corner of your profile, scroll to the bottom and select ‘Deactivate Account’ and confirm intended action. This will pause your account and make you invisible to other users, while still keeping your account in our database. To reactivate your account, simply log back in using the account credentials. Please note, this does not pause/cancel a paid subscription. Subscription cancellations must be done via your phone‘s subscription management page. 

To DELETE your account, go to the Settings page from the upper right hand corner of your profile, scroll to the bottom and select ‘Delete Account.’ This will permanently delete your account after 7 days. If before 7 days you change your mind, simply log back in and follow the prompt. If after 7 days you want to return, you will need to create a new profile. Please note, this does not cancel a paid subscription. Subscription cancellations must be done via your phone‘s subscription management page. 

To cancel, go to your app store’s subscription management page through your settings or by clicking on “Manage Subscription” under Account Preferences. Deleting/deactivating your Dateability account does not cancel the subscription. Once canceled, your subscription will be active through your next billing cycle and we do not offer refunds.

For your privacy, All payment processing and refunds are completed through your App Store or Google Play; therefore, we do not have access to any payment information

iOS
Open iPhone settings > Name > Subscriptions > Dateability > Cancel.

Android
Open Google Play > tap your account profile picture > Payment & subscriptions > Subscriptions > Dateability > Cancel subscription

Click on ”forgot password” on the sign in page to reset/change password.

Yes, users must be at least 18 years of age to join. 

Dateability is currently available in the following countries:

The United States
Canada
Mexico
The United Kingdom
Australia
New Zealand
Finland
Germany
The Netherlands
Sweden
Denmark
Norway
Austria
Belgium
France
Greece
Ireland
Italy
Portugal
Spain

*Dateability is currently only available in English.

Yes, creating an inclusive dating app means that we encourage people of all genders and sexual orientations to join and find connection. We welcome the LGBTQIA+ community with open arms. 

Yes, anyone can join Dateability; however, it is important that a user’s values align with those of the app. Non-disabled users must respect the disabled/chronically ill community on Dateability. All inappropriate messages or demands will result in an immediate deletion of the user. 

View our Terms and Conditions, Privacy Policy, Acceptable Use Policy, Cookie Policy, Colorado Safety Policy, and Consumer Health Data Privacy Policy here!

If you are having technical issues or have any inquiries, please email contact@dateabilityapp.com.